Privacy Policy

Last Updated: January 23, 2025

Introduction

Welcome to Convert To Markdown ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you use our document conversion service at convert-to-markdown.knowcode.tech (the "Service").

Our Privacy Commitment

We have a zero-storage architecture. Your documents are never stored on our servers.

Information We Collect

1. Documents You Convert

What we receive: The files you upload for conversion (Excel, Word, PDF, PowerPoint)
How we use it: Files are processed in memory only for the purpose of conversion
Storage duration: Zero seconds - files are immediately deleted after processing
What we keep: Nothing - no file content is ever stored

2. Account Information (Pro Users)

When you subscribe to our Pro plan, we collect:

Email address
Payment information (processed securely by Stripe)
Subscription status
Usage statistics (number of conversions per month)

3. API Usage Data

For API users, we track:

API key (hashed)
Number of API calls
Timestamps of usage
No file content or metadata

4. Technical Information

We automatically collect:

IP address (for rate limiting only)
Browser type
Operating system
Referring website
Time and date of access

How We Use Your Information

Document Processing

Your files are processed entirely in memory
Conversion happens in real-time
No temporary files are created
No backups or copies are made
Files are instantly purged after conversion

Service Operation

We use collected information to:

Process your subscription payments
Send service-related emails
Monitor and prevent abuse
Improve our service performance
Comply with legal obligations

Data Security

Zero-Storage Architecture

Files exist only in RAM during processing
No disk writes occur
No cloud storage is used for documents
Memory is cleared immediately after conversion

Infrastructure Security

All data transmission uses HTTPS/TLS encryption
Google Cloud Platform security standards
Regular security audits
Access logs are monitored

Payment Security

Payment processing handled by Stripe
We never store credit card information
PCI-compliant payment processing
Secure subscription management

Data Sharing

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

Service Providers

Stripe: For payment processing
Google Cloud Platform: For infrastructure
SendGrid/Gmail API: For transactional emails

Legal Requirements

We may disclose information if required by:

Court order
Legal process
Government request
To protect our rights or safety

Your Rights

Access and Control

You have the right to:

Access your account information
Update your email address
Cancel your subscription
Delete your account
Request usage data

Data Portability

Export your usage statistics
Download invoice history
Retrieve API keys

Deletion

Cancel subscription anytime
Request account deletion
All associated data will be removed

Cookies and Tracking

We use minimal cookies for:

Session management
Authentication
Rate limiting
Basic analytics

You can disable cookies in your browser, but some features may not work properly.

Third-Party Services

Stripe

Handles all payment processing
Has its own privacy policy
We don't store payment details

Google Cloud Platform

Provides infrastructure
Complies with GDPR
No access to your file content

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you are a parent and believe your child has provided us information, please contact us.

International Data Transfers

Your information may be processed in:

European Union (primary)
United States (backups)

We ensure appropriate safeguards are in place for international transfers.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending email notification for material changes

Data Retention

Documents

Retention period: 0 seconds
Storage location: Memory only
Deletion method: Automatic memory clearing

Account Data

Active accounts: Retained while subscription active
Inactive accounts: Deleted after 12 months
Usage logs: 90 days

Legal Compliance

We may retain data longer if required by law.

Your California Privacy Rights

California residents have additional rights under CCPA:

Right to know what information we collect
Right to delete personal information
Right to opt-out of data sales (we don't sell data)
Right to non-discrimination

GDPR Compliance

For EU residents, we comply with GDPR:

Legal basis: Contract performance, legitimate interests
Data controller: Knowcode Tech
Data protection contact: lindsay@knowcode.tech
Right to lodge complaint: With your local supervisory authority

Security Incidents

In case of a data breach:

We will notify affected users within 72 hours
We will notify relevant authorities as required
We will take immediate steps to secure systems

Contact Us

For privacy-related questions or concerns:

Email: lindsay@knowcode.tech
Address: Knowcode Tech
Response time: Within 48 hours

Privacy Policy for Specific Features

API Usage

API keys are hashed before storage
Usage is tracked per key
No request content is logged

File Conversion

No file metadata is retained
No conversion history is stored
No file indexing occurs

Subscription Management

Managed through Stripe Customer Portal
You control all subscription settings
Cancel anytime with no data retention

Commitment to Privacy

We built Convert To Markdown with privacy as a core principle:

Zero-storage architecture by design
Minimal data collection
Transparent practices
Your documents remain yours alone

By using Convert To Markdown, you agree to this Privacy Policy. If you do not agree, please do not use our Service.